Frequently Asked Questions
Shipping Information
How long does shipping take?
Domestic shipping (Turkey) takes 1-2 business days. International shipping typically takes 5-14 business days, depending on your location and shipping method chosen.
Do you ship worldwide?
Yes, we ship to most countries worldwide using reliable carriers like FedEx. Some restrictions may apply to certain locations.
How much does shipping cost?
Domestic shipping within Turkey is free. International shipping costs vary based on destination and weight. The exact cost will be calculated at checkout.
Sizing & Fit
How do I find my correct shoe size?
We recommend measuring your feet and using our size guide to find your perfect fit. Our size chart includes US, EU, UK, and CM measurements.
Do your shoes run true to size?
Our shoes generally run true to size. However, we recommend checking our detailed size guide and customer reviews for specific models.
What if my shoes don't fit?
If your shoes don't fit, you can return them within 30 days of delivery, provided they're unworn and in original condition with tags attached.
Orders & Payment
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. All payments are processed securely.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Please contact our customer service team immediately.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for unworn items in original condition with tags attached. Return shipping is free for domestic returns.
How long do refunds take?
Refunds are processed within 5-7 business days after we receive your return. The amount will be credited to your original payment method.
Do I need to pay for return shipping?
Domestic returns (within Turkey) are free. International customers are responsible for return shipping costs.
Still Have Questions?
Our customer service team is here to help. Contact us through any of these channels: